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Business Skills: Business Administration
Description
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Once you have set up your small business, it is not enough to simply sit back, wait for clients to come to you, and provide your services. In order to keep the business viable and successful, you must focus ongoing attention on its overall operation and growth.

This course will identify the various elements involved in keeping a business strong, and will educate you on how to accomplish these. Examples will be drawn from the businesses of providing genealogy and personal history services. Assignments and Exercises will offer practical application of the material and opportunities to explore different methods and tools available to the small business owner.

It is recommended that the student complete the course, Business Skills: Creating a Genealogy Business first or have at least written a business plan and started a business before embarking on this course.


Course Content

Module 1
Strategic Planning
Note about Web Addresses
Websites
Introduction
Review of Business Plan
 
Strategic Planning Process
• Example of Strategic Plan Objective and Goals
 
Review of Mission and Vision Statements
• Exercise - Examples
 
Ethics
• Key Advisors/Advisory Board
 
Products/Services
• Pro Bono Services
 
Celebrating Achievements and Milestones
Growing Your Business
Home Office Considerations
Plans for Exiting Your Business
Legal Considerations
 
SWOT Analysis
• Example
 
Additional Resources
• Books
• Websites
• Online Magazines
 
Glossary/Definition of Terms
 

Module 2
Financial Matters
Websites
 
Financial Management
• Accounting/Bookkeeping/Budgeting
• Profit/Loss and Other Measurements
• Cash Flow
• Analyzing Profitability
• Break-Even Analysis
• Tax Reporting and Estimates
• Banking
• Credit and Collections
• Lease vs. Buy Decisions
• Hire vs. Subcontract Decisions
• Insurance
 
Project Management/Timekeeping
• Method & Timetable
 

Module 3
Marketing and Sales
Websites
 
Sales Management
• Record-Keeping
 
Prospect Management
• Prospective Client Information Form
 
Evaluating the Sales Process
Proposals
 
Marketing Management
• Re-evaluating the Plan
• Marketing Examples
• Power Marketing Analysis
 

Module 4
Client Management
Websites
Client Contact/Correspondence/Email
 
Contracts/Service Agreements/Letters of Understanding
• Handling Changes to Project Scope
 
Relationships
• Handling a Difficult Discussion
 
Feedback & Evaluations from Clients/Testimonials
Referrals
Suggesting Additional Services
 

Module 5
Resource Management
Websites
Professional Image
Professional Connections/Associations
Collaborations with Other Professionals
 
Subcontracting with Service Providers
• Providing Subcontracting Services to Other Businesses
 
Education and Training
Time Management
 
Space Management
• Backup Plan and Data Security
• Emergency Plan
• Photo/Document Protection Plan
• File Destruction Plan
• Advantages and Disadvantages of Paper vs. Digital Files
 
Human Resources
Vendor Management
Equipment and Software
 
Additional Resources
• Books
• Websites
 

Module 6
Policies and Procedures
Websites
Reasons for Policies and Procedures
 
Writing/Reviewing/Revising
• Getting Started on Policies
• Getting Started on Procedures
• Reviewing/Revising
 
Special Considerations of Client Resolution Policy for Complaints
Establishing a Reporting Procedure
Conclusion
 
 

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