This course focuses on identifying and developing the best resources to fit the needs of your library, however anticipating and responding to the needs of the user is also very key. Through the use of planning and management as well as goals objectives and action plans this can be accomplished. This course will also include a selection of material set out to help you achieve your Libraries vision.
Course Content
Module 1
Planning & Managing the Process
• Sources of Information for Planning
• Rapid Changes in Library Service
• Sample Comparison of Formats
• Accountability
• Evaluation
Module 2
Developing the Road Map-The Strategic Plan
• The Mission
• Values
• Vision
• Environment
• Users
• Economics
• Technology
• Special Interests
• Staffing Realities
• Goals/Objectives/Action Plans
• Timeliness
Module 3
Anticipating & Responding to Needs (Employee Input)
• Brainstorming Sessions
• User Observation
Module 4
Anticipating & Responding to Needs (User Input)
• Suggestion Boxes
• Surveys
• Focus Groups
• Unsolicited Input
Module 5
Anticipating & Responding to Needs (Outside Research)
• Literature Searches
• Library Literature (LibraryLit) Database
• ERIC Database
• Popular Magazine & Newspaper Databases
• Special Issues & Cover Stories
• PERSI (Periodical Source Index)
• Internet Searches
• Library Homepages, Catalogs & Websites
Module 6
Gaining Support and Expertise (Connecting with Other Genealogy Librarians)
• Professional Associations
• Library Conferences
• Genealogy Conferences
• Obituary Indexes
• Software Options
Conclusion
Module 7
Practicum
Module 8
Selecting the Materials & Services
• Added Value
• Outcomes Chart
• Compatibility with Strategic Plan
• Standards in the Field
• Best Practices
• Policies & Guidelines
• Economic Impact
• Impact on other parts of the library or other organizations
• Expectations
• Using the Criteria to Select the Services
• The collection
• Reference Services
• Finding Aids, Online Catalogs & Special Tools
• Equipment & Support Services
• Programs, Instruction & Outreach
• Meeting Places, Collection Space & Promotion for Outside Groups
Conclusion
Module 9
Measuring & Evaluating Services
• Measurement
• Quantitative Measures
• Measurement Decisions
• Applying quantitative & qualitative measures
• The Collection
• Reference Services
• Equipment & Support Services
• Programs, Instruction & Outreach
Conclusion
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